1. GENERAL TERMS AND CONDITIONS 
1.1. These terms and conditions of service use, hereinafter referred to as the Terms, regulate the relationship between SIA Atvedīsim.lv, registration number 40203598030, legal address: Enerģētiķu iela 4-90, Salaspils, Salaspils novads, LV-2121, hereinafter referred to as Atvedīsim.lv, and the client, hereinafter referred to as the Client. In the text, each party is referred to individually or collectively as the Party or the Parties. These Terms establish the procedure for providing services, requirements for preparation for relocation, as well as limitations on the execution of services and the contractual rights and obligations of the Parties when transporting cargo within the territory of Latvia. 
1.2. These Terms serve as a distance contract between the Client and Atvedīsim.lv. Additionally, in cases where a separate Service Agreement is concluded between the Parties, these Terms are attached to and become an integral part of the Service Agreement. 
1.3. Any differences between a separately concluded Service Agreement and the Terms, as well as any clarifications or limitations, are specified in the main text of the Service Agreement. 
1.4. The Terms apply to every cargo transport service provided by Atvedīsim.lv. 
1.5. The Terms are applied without modification, except in cases where the Client and an authorized representative of Atvedīsim.lv agree to amend the Terms for a specific delivery or cooperation or conclude a separate Service Agreement in this regard, reflecting special delivery or cooperation conditions that deviate from those provided in these Terms, as outlined in Clause 1.3 of these Terms. 
1.6. In addition to the Terms, any Service Agreement, Pricing Schedule, and specific service conditions applicable to the Client are also binding upon the Parties. Discounts available to the Client are accessible on the Atvedīsim.lv website or self-service environment. 
1.7. Specific service conditions may be stipulated in the Service Agreement and the Terms but may also arise from other contractual documents. 
1.8. Atvedīsim.lv establishes the Terms, Pricing Schedule, Service Agreement, specific service conditions, and other rules concerning the Service. Atvedīsim.lv may unilaterally amend them when required due to legal changes, the introduction of a new Service, or changes or discontinuation of a Service. 
1.9. Atvedīsim.lv provides information on current discounts, Pricing Schedule, and Terms on its publicly accessible website at www.atvedisim.lv. By using the services of Atvedīsim.lv, the Client confirms their acceptance of the Terms and other conditions published on the website. 
1.10. The moment of concluding the Agreement is considered to be the time when Atvedīsim.lv begins fulfilling the order unless otherwise specified in a separately concluded Service Agreement. 
1.11. If there is a conflict between various provisions of the Agreement, they shall be applied in the following order of priority: the main text of the Service Agreement, the Terms, and the appendices to the Service Agreement, including any specific service conditions attached thereto, if any. 
1.12. The Client is obliged to familiarize themselves with the Terms and comply with the requirements set forth therein. 
2. DEFINITIONS 
2.1. Client – a natural or legal person who uses the services of Atvedīsim.lv based on the Terms or the Service Agreement and typically (but not necessarily) performs the function of the sender of the cargo and is responsible for all costs associated with the services provided by Atvedīsim.lv. 
2.2. Services – various types of cargo delivery and transportation services provided by Atvedīsim.lv, including relocation services, related cargo handling (lifting and securing cargo), packing and unpacking cargo, dismantling and assembling items, and any specific additional services, directly or indirectly related to cargo transportation, upon individual agreement. Dangerous goods (ADR) and animal transport services are not considered Services. 
2.3. Website – the Atvedīsim.lv website located at www.atvedisim.lv. 
2.4. Pricing Schedule – information on current service rates published in the "Prices" section of the Website. 
2.5. Cargo – individually packed goods. 
2.6. Delivery – one or more cargoes delivered by Atvedīsim.lv. 
2.7. Sender – a natural or legal person who dispatches the Cargo, which is loaded into a vehicle at the loading location and typically acts as the Client. 
2.8. Recipient – a natural or legal person who receives the Cargo unloaded from a vehicle at the unloading location. 
2.9. Loading Location – a geographic location or address where Atvedīsim.lv is to receive the cargo. 
2.10. Unloading Location – a geographic location or address where Atvedīsim.lv is to deliver the cargo. 
2.11. Compensation – reimbursement provided in the event of loss or damage to the cargo. 
2.12. Costs – expenses to be paid by the Client for the services provided by Atvedīsim.lv, including direct service costs as per the Pricing Schedule, Terms, and/or Service Agreement, specific service conditions, including VAT, other applicable taxes, insurance, and any other payable amounts if legally recoverable from the Client in connection with performed deliveries or other Services and related activities.    
2.13. User – a natural or legal person who uses the Website in accordance with these Terms.    
3. WEBSITE www.atvedisim.lv 
3.1. The Website administrator is SIA Atvedīsim.lv. 
3.2. The Website aims to provide easily accessible information about the services of Atvedīsim.lv for residents, businesses, and institutions in Latvia and abroad, as well as to enable remote and simplified service applications. 
3.3. The Terms define the rules and limitations for using the Website and the information available thereon and are binding on all Users. 
3.4. Any personal information voluntarily submitted by the User through the Website is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons concerning the processing of personal data and on the free movement of such data, as well as the Personal Data Processing Law. 
3.5. Personal data is not collected on the Website, except for information voluntarily provided by the User through the Website's contact form to apply for services or contact Atvedīsim.lv. Confidentiality is ensured in accordance with the Privacy Policy published on the Website. 
3.6. Atvedīsim.lv ensures the Website is available to any User 24 hours a day. 
3.7. Atvedīsim.lv is not responsible for Website availability in cases of force majeure. Website access may be interrupted without notice due to system failures, updates, or any unforeseen circumstances, including hosting server malfunctions. 
4. RIGHTS AND OBLIGATIONS OF Atvedīsim.lv 
4.1. Atvedīsim.lv provides services according to the Client's choice, but within its capacity, technical capabilities, and as per the Agreement, Service Agreement, Pricing Schedule, and specific service conditions, if applicable.

4.2. Atvedīsim.lv has the right to engage a partner for outsourcing services to ensure uninterrupted provision of the Service or part thereof to the Client or to provide a specific solution when Atvedīsim.lv’s capacity and/or technical capabilities are limited.
4.3. Atvedīsim.lv is not responsible for the Cargo if the Client has handed over the incorrect Cargo, provided incorrect Loading or Unloading Location details. All expenses incurred as a result of these circumstances shall be covered by the Client. The Client has no right to compensation in cases where the Cargo is improperly prepared or handed over to another party for transportation. 
4.4. Deliveries are ensured only if accurate Loading or Unloading Location details are provided. 
4.5. Atvedīsim.lv is liable for partial or total loss or damage of the Cargo from the moment it is received for transportation until it is handed over to the Recipient, as per the provisions and scope defined in Articles 26 and 27 of the Law on Road Transport. 
4.6. Atvedīsim.lv is not liable for losses resulting from partial or complete loss of the Cargo, damage, or delivery delays, nor for other losses, including damage to third parties, if caused by: 
4.6.1. Client error or breach of contractual obligations; 
4.6.2. Damage arising from the nature of goods in the Cargo, such as breakage, leakage, spoilage, corrosion, fermentation; 
4.6.3. Lack or inadequacy of packaging; 
4.6.4. Incorrect or incomplete Recipient address or labeling; 
4.6.5. Violations or damages caused by force majeure; 
4.6.6. Compensation for partial or total loss of goods in the Cargo is calculated based on the purchase costs stated in the invoice, considering: 
4.6.6.1. In case of damage to goods, compensation for losses covers reasonable repair costs and possible depreciation; 
4.6.6.2. The Client must prove that the damaged goods have no residual value; 
4.6.7. Compensation for lost document shipments with a content list does not exceed 28.46 EUR; 4.6.8. If proven that delivery delays have caused damage to the Client, Atvedīsim.lv’s obligation is to reimburse losses to the extent not exceeding the delivery cost; 
4.6.9. Atvedīsim.lv does not compensate for indirect or profit losses. 
5. CLIENT RIGHTS AND OBLIGATIONS 
5.1. In cases where the Cargo packaging is not done by Atvedīsim.lv, the Client ensures that all Cargo is securely packed for transportation. The Cargo must not cause damage to the surrounding environment or other Cargo. Any improperly packed Cargo may be refused for transportation and not accepted from the Client. If necessary, the Client may be charged an additional fee for adequate Cargo packaging. Atvedīsim.lv assumes no responsibility for inadequately packed Cargo, and complaints in such cases will not be considered. 
5.2. When delivering multiple Cargoes to one address, the Client must separately specify the volume of each Cargo to receive the appropriate service and ensure accurate delivery pricing. 
5.3. In cases where any weight or external dimension of the Cargo exceeds the following parameters, the Client must agree on the availability of a suitable transport vehicle for its transportation in advance, providing Atvedīsim.lv with precise information about the actual weight and dimensions of the Cargo: weight exceeding 1,000 kilograms, length over 3.50 meters, height over 1.80 meters, and width over 1.35 meters. The Client assumes full responsibility and covers all expenses incurred due to unreported or incorrectly reported Cargo parameters. 
5.4. The Client must provide any other essential information about the Cargo, its properties, content, or physical parameters well in advance of its transportation. Atvedīsim.lv assumes no liability and does not review claims regarding Cargo deliveries that cannot be completed due to insufficient information or inadequate documentation. The Client agrees to cover all additional expenses arising from such circumstances. 
5.5. When placing an order via email, the Website, or phone, the Client must provide accurate and clear details about the Cargo, including the correct Sender and Recipient name, surname or company name, address, email address, phone number, and a description of the Cargo content. In the event of providing inaccurate or incomplete information, Atvedīsim.lv reserves the right to refuse to accept or deliver the Cargo and bears no responsibility for delivery delays resulting from such inaccurate details. 
5.6. The Client fully assumes responsibility for all costs that may arise due to the Sender’s or Recipient’s fault, including Atvedīsim.lv’s idle time at the service location if caused by the Client’s fault or untimely notification, where Atvedīsim.lv has no effective means to mitigate such downtime as per the agreed scope of work. 
5.7. The Client must submit questions, suggestions, or complaints in writing to Atvedīsim.lv promptly, using the contact information publicly provided by Atvedīsim.lv. If the Client fails to contact Atvedīsim.lv in writing, Atvedīsim.lv is not responsible for timely and proper resolution of the matter. 
6. PROHIBITED ITEMS FOR TRANSPORTATION 
6.1. The following items and goods are prohibited for transportation using Atvedīsim.lv’s services: 
6.1.1. Perishable biological and infectious substances; 
6.1.2. Radioactive, explosive, corrosive, toxic, flammable substances, items sensitive to cold, or any other substances classified as dangerous goods (ADR); 
6.1.3. Items or substances whose nature or packaging may soil or damage other shipments or handling equipment, including containers filled with liquids not tightly sealed and not packed in impermeable materials; 
6.1.4. Live animals, birds, or fish; 
6.1.5. Sharp objects without special packaging; 
6.1.6. Narcotic and psychotropic substances; 
6.1.7. Ammunition and weapons; 
6.1.8. Pornographic or erotic materials depicting or describing child exploitation (child pornography), human sexual acts involving animals, necrophilia, or violent pornographic content; 
6.1.9. Items or substances prohibited by law from import or circulation. 
6.2. Atvedīsim.lv assumes no responsibility for shipments containing prohibited items. 
6.3. Atvedīsim.lv reserves the right to suspend further delivery of prohibited Cargo and to hand over such Cargo that endangers the health and life of Atvedīsim.lv employees, third parties, or poses a threat to other shipments, property, or the environment to the State Police or other competent authorities upon lawful request. 
6.4. The Client is liable for all damages and costs arising from the delivery of Cargo containing prohibited substances or failing to comply with packaging requirements.  

7. PAYMENT PROCEDURE 
7.1. The current Atvedīsim.lv Service Price List is published on the Website. All prices on the Website are stated in Euros (EUR). 
7.2. Payments for Services are accepted in cashless or cash form. 
7.3. Cashless payments for Services are made via contactless payment cards or bank transfers to Atvedīsim.lv’s bank account, as indicated in the invoice issued for prepayment or postpayment by Atvedīsim.lv. 
7.4. Atvedīsim.lv invoices are prepared electronically and are valid without a signature, as per Article 11(8)1 of the Accounting Law. 
7.5. The Client pays the prepayment invoice after Atvedīsim.lv has confirmed the order details. The order is considered accepted once the payment transaction has been completed. 
7.6. The Client pays the prepayment invoice in full, without any deductions, no later than when the Cargo is handed over for transportation. If payment is not received by the specified deadline, the order is canceled. 
7.7. The Client pays the postpayment invoice after Atvedīsim.lv has provided the Service in full or in part, as agreed between the Parties. The Client pays the postpayment invoice by the payment deadline specified in the invoice. 
7.8. If the Client fails to pay the invoice by the specified payment deadline, a late payment penalty of 0.5% per day will be applied for each day of delay, starting from the 30th day after the payment request was received, as per Article 1668.2 of the Civil Law regarding debtor delays. 
7.9. The rates and prices specified by Atvedīsim.lv are based on the Client's available Price List, Terms, or Service Agreement, including any attached Special Terms of Service. However, the final Costs may vary, as they are calculated based on the actual size and weight of the submitted Cargo, as well as other accounting units related to Service execution or additional charges imposed by third parties, such as special fees, permits, or materials used for Service execution. These are an integral part of the Service and remain the Client’s property after the Service is completed. 
7.10. The Client assumes responsibility for all expenses and taxes related to the execution of the Service. 
8. SUBMISSION OF COMPLAINTS AND CLAIMS 
8.1. The Client must submit all complaints and claims for compensation related to damage, partial or total loss of the Cargo, or Delivery delays in writing, along with documents substantiating the claim, to Atvedīsim.lv. 
8.2. If damage could not be identified upon receiving the Cargo, the Client has up to 7 (seven) calendar days from the date of receipt to submit a complaint or claim for compensation in writing, along with supporting documents, to Atvedīsim.lv. 
8.3. The Client is entitled to request compensation for lost Cargo if it has not been delivered within the deadlines specified in the Road Transport Law: 8.3.1. Within 30 (thirty) days after the scheduled delivery date, if the delivery time was agreed upon; 
8.3.2. After 60 (sixty) days, if no delivery time was agreed upon. 
8.4. The claim registration date is the date when the claimant receives confirmation from Atvedīsim.lv about the claim's registration. The claim registration date is not counted during the review period. 
8.5. Atvedīsim.lv reviews submissions, including complaints or claims, and responds to them as promptly as possible but no later than the deadlines specified in the Law on Submissions. 
8.6. Atvedīsim.lv reserves the right to request receipt of the damaged Cargo or its parts for an expert evaluation. 
8.7. Atvedīsim.lv reserves the right to request documentation related to the damaged Cargo, including proof of its origin and/or traceability, for evaluation purposes. 
8.8. All disputes arising between the Parties will be resolved through negotiations. If no agreement is reached, disputes will be resolved in the Administrative District Court. 
9. PERSONAL DATA PROCESSING 9.1. Information provided by the Client will be treated confidentially, as per Atvedīsim.lv’s Privacy Policy published on the Website. 
9.2. The Atvedīsim.lv Privacy Policy is appended to the Terms and is an integral part thereof. 
9.3. Any personal information voluntarily provided by the Client to Atvedīsim.lv will be processed in accordance with Regulation (EU) 2016/679 of the European Parliament and Council on the protection of natural persons regarding the processing of personal data and the free movement of such data, as well as the provisions of the Personal Data Processing Law. 
10. FORCE MAJEURE 10.1. Neither Party shall bring any claims against the other for the inability to fulfill any Terms if and for as long as the execution of the Agreement is impossible due to public disturbances, natural disasters, riots, strikes, acts of war, or other force majeure circumstances. 
11. AMENDMENTS TO THE TERMS OF SERVICE 
11.1. Atvedīsim.lv reserves the right to make changes to these Terms. Such updated and amended Terms come into effect upon their publication on the Website. It is the Client’s responsibility to ensure that the current version of the Terms is acceptable to them. 11.2. The date of the last amendments, indicated below, shows when the Terms were last updated. 
12. DETAILS AND PAYMENT INFORMATION 
Company name: SIA Atvedīsim.lv Registration number: 40203598030 VAT number: LV40203598030 Legal address: Enerģētiķu iela 4-90, Salaspils, Salaspils novads, LV-2121 Bank: AS “SEB Banka” Bank code: UNLALV2X Account: LV54 UNLA 0055 0049 2556 3 
The last amendments were made: November 20, 2024.